Privacy policy
RichardF-Garden.ca respects your right to privacy and is committed to protecting the personal information of its customers.
This Privacy Policy describes the following practices regarding the collection, use, and disclosure of information for this website (https://richardf-garden.ca):
Section 1
Sources of personal information
When you visit this website, you may provide RichardF-Garden with two types of information: personal information that you knowingly and voluntarily choose to disclose, and information that we automatically collect while you browse the website.
Information you voluntarily submit
We collect and retain all information that you enter on this website or provide to RichardF-Garden during our other interactions. Information is collected from visitors to this website, including in the sections described below, where applicable.
When placing an online order, you may view, modify, or delete the personal information you have submitted. You may update your personal information in your online account at any time. You may request deletion of your account information, except for information relating to your previous purchases.
Orders
When you place an order on richardf-garden.ca, we collect your personal information. If your billing and shipping information are different, both addresses may be added to our mailing list for the purpose of sending newsletters, catalogues, and other promotional materials.
When you make a payment by credit or debit card, your information may be shared with a third-party verification service to help prevent fraud.
Contact information
If you contact the customer service department of richardf-garden.ca by telephone or email, we may retain a record of your correspondence or comments.
If you report a problem with this website, we may collect this information and keep it in a record associated with you.
If you contact RichardF-Garden through our contact form or by calling one of our customer service representatives, we may ask for your name and email address so that we can respond to you.
If other users or third parties provide RichardF-Garden with information regarding your activities or purchases on this website, we may retain this information in a record associated with you.
We use an external service provider to provide customer service for RichardF-Garden. In order to assist you as effectively as possible, we may share information relating to your order with this service provider.
Information collected and stored automatically
When you browse this website, your browser may transmit information that we automatically collect. We record your IP address (the Internet address of your computer), the web pages you visit, the time of your visit, and other browsing data.
This information may be combined with other personal information that you have provided to us.
Other information automatically transmitted to RichardF-Garden may include the type of computer, operating system, and browser you are using. This information is provided by your browser and allows us to improve the performance of this website and make it more compatible with the technologies used by our visitors.
We may also place small data files, known as “cookies,” in your browser folder on your computer's hard drive. These cookies automatically identify your browser to our server when you interact with this website. We use them to generate website traffic statistics.
Most browsers automatically accept cookies, but you can generally change your browser settings to refuse them. Some web pages may not function properly if you choose not to accept cookies.
We may display advertisements on this website in the form of banners and targeted promotions. We may also display advertisements related to certain search terms you have entered or certain pages you have viewed.
During this process, advertisers never have access to individual account information; only RichardF-Garden has access to such information. In addition, RichardF-Garden may share aggregated data with advertisers.
Categories of personal information and how we use it
The personal information collected by RichardF-Garden includes:
Identifiers
Name, email address, billing address, shipping address, telephone number, order number, password, warranty purchased, and product purchased.
We use this information to process your order, communicate with you about your order, process and manage warranty requests, facilitate your participation in surveys and/or contests, respond to customer inquiries, process job applications, deliver gift cards, send newsletters, and send you promotional materials (such as catalogues, flyers, and postcards).
Commercial information
Name, email address, billing address, product selection, credit card information, or other payment information.
We use this information to process your order, perform third-party fraud-prevention verification, communicate with you regarding your order, and send you promotional materials (such as catalogues, flyers, and postcards).
Internet or other electronic network activity information
Referring URL, IP addresses, domain types, browser type used to access this website, country, region and telephone area code where our servers are located, pages viewed on this website, search terms entered, and social media interactions.
We use this information to personalize your experience on our website and enable richardf-garden.ca to provide you with the content and product information that is most relevant to your interests, improve website performance and compatibility with the technologies used by visitors, and deliver advertising through our marketing partners on other websites relating to products that may be of interest to you.
We may also use this information to diagnose technical problems with the website.
All information collected allows us to analyze usage statistics and demographic data (including visitor sources and demographic characteristics) in order to improve the website and better serve our customers.
Your IP address helps us diagnose server problems and administer the website. It also allows us to identify you, identify your shopping cart, and collect general demographic information.
We may also compile and retain statistics and other data about you and other users of this website, but in a manner that does not allow you or any other user to be personally identified.
We may use third parties to help RichardF-Garden collect and analyze this data, and we may share statistical data with third parties. Again, this statistical data will not personally identify you or any other user.
We use this information to improve the user experience on this website, including understanding the number of visitors, which sections interest them, how long they visit, and which technologies they use.
Section 3
Updating, correcting, or deleting your information
When placing an online order, you may view, modify, or delete the personal information you have submitted. You may update your personal information in your online account at any time. You may request deletion of your account information, except for information relating to your previous purchases.
Section 4
Your choices
You can manage cookies through your browser settings, update account details in your online profile, and contact us to ask questions about how your information is used. SMS consent data is never shared with third parties.
Section 5
Security
Because we are committed to protecting your privacy, we have implemented physical, electronic, and administrative procedures designed to secure your data, prevent unauthorized access, and ensure the proper use of the personal information we collect online.
When you place an order or access your personal information on this website, we offer the use of a secure server. However, please note that no transmission of data over the Internet or through a wireless network can be guaranteed to be 100% secure.
Therefore, although we strive to protect your personal information, we cannot guarantee the security of information that you transmit to RichardF-Garden or that we receive, and you do so at your own risk.
Section 7
Questions regarding our privacy policy
Section 8
Changes to our privacy policy
By using this website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
Any changes to this Privacy Policy will be posted on this website. You may review this policy each time you use the website to stay informed of any changes.