Refund policy
How to return products purchased from RichardF-Garden online or in store.
General Refund Policy
Thank you for purchasing our products. We offer a 30-day return policy, which means you have thirty (30) days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it — unused, unworn, with all original tags attached, and in its original packaging. You must also provide a receipt or other valid proof of purchase.
(1)Transactions on the RichardF-Garden Direct-to-Consumer Website
These General Refund Terms form an integral part of the General Terms and Conditions of Sale of Goods (the “Agreement”). Although provided for convenience, all purchases made through richardf-garden.ca remain subject to the Agreement, which incorporates these General Refund Terms by reference.
(2)Applicability of Alternative Terms
Your rights to cancel an order, return a product, or request a refund will be governed by these General Refund Terms, except where richardf-garden.ca or any applicable promotional event or sales campaign provides different written terms that you have accepted.
In such cases, these General Refund Terms shall be deemed modified only to the extent of those alternative terms, and all remaining provisions shall continue to apply.
2. Order Cancellation
(1)Cancellation Before Shipment
If the order has not been shipped, it may be canceled before shipment. For pre-order products or products subject to a sales campaign and/or promotions governed by specific terms and conditions, cancellation will be subject to those specific terms and conditions.
Once canceled, payments will be refunded through the original payment method. However, a 5% processing fee will be deducted from the refund amount. This applies to payment methods such as credit cards.
(2)Cancellation After Product Shipment
If your product has already been shipped, the order cannot be canceled. You may choose to refuse delivery and initiate the return process once the package arrives. The terms and conditions governing the return process will apply.
3. Product Returns
(1)Return Requirements
To initiate a return, the following conditions must be met:
i)Return Period
Return requests must be submitted within thirty (30) days of the delivery date. Returns or exchanges requested after this period will not be accepted and will instead be handled in accordance with the applicable warranty policy.
RichardF-Garden is not responsible for loss or theft after delivery has been confirmed. Theft after delivery is not covered by the return, refund, or warranty policies.
ii)Return Deadline
After submitting a return request, the product must be returned within seven (7) days.
iii)Packaging
The product must be returned in its original packaging or packaged according to the instructions provided by RichardF-Garden, including all accessories. The returned item must be unopened and free from any damage or signs of use, tampering, or unauthorized modification. This includes, but is not limited to, issues caused by exposure to moisture, absorption of foreign substances such as water, oil, or sand, improper installation, or misuse.
You must use the original packaging. If the original packaging is not available, you must package the product according to the guidelines recommended by RichardF-Garden and ensure that all accessories are included.
If any items are missing or if the condition of the product does not meet the requirements above upon return, we reserve the right to deduct the corresponding costs, including any loss in product value for which you are responsible.
iv)Type of Return
You must specify whether you are requesting a refund or an exchange. RichardF-Garden reserves the discretion to grant either a refund or an exchange.
v)Condition of the Returned Product
If the product is returned used, damaged, or incomplete, RichardF-Garden reserves the right to reject the return or apply a 10% restocking/damage fee.
If the return is not due to product quality issues, RichardF-Garden will charge you the return shipping costs and a 10% restocking fee.
(2)Return Process
i)Contact Customer Support
Submit a return request by email at support@richardf-garden.ca
Please allow up to 5 business days for our team to process your return request.
iii)Arrange Return Shipping
Follow the instructions provided by customer service and ship the product to the designated warehouse.